FAQ

This depends on the course or masterclass. You can find this information at the course of your choice. A telephone intake conversation is often a part of the registration process. If this is not the case, you can always reach out yourself for advice or with any questions you may have.

No, you will not receive a diploma or certificate. We do provide evidence of participation.

During a course or masterclass you will often have several different trainers. This allows you to gain exposure to a broad spectrum of experience. The course of your choice will show you who your trainers might be. The personal email with practical information that we send you has further information regarding the definitive content of the course and the trainers.

The working hours vary per activity. Before the start of a module you will always receive an email that contains practical information, such as working hours.

Yes, you can, however we would like to hear of any dietary requirements as soon as possible after admission.

After enrolment and admission, we will send you an invoice for the course or masterclass. We kindly request that you pay this within 30 days.

We are more than happy to discuss the option of payment in installments. If you have any questions concerning this, please contact our administration.

The complete amount must be paid within 30 days after receipt of the invoice.

You can pay via bank transfer or via IDeal.

Yes, terms and conditions are applicable to all our activities. You can find them here.

There are of course a number of valid reasons why you are unable to attend (a part of) the course, or perhaps you have changed your mind. Upon cancellation it is possible to, in consultation with us, arrange a replacement, providing they meet the entry requirements. Cancellation is only possible via written notice or email until 6 weeks before the start of the course. The entire cost is payable if the cancellation falls within 6 weeks to the start of the course.

In the case of illness right before the start, unfortunate personal circumstances, danger of contagion or symptoms matching an illness or requiring quarantine, we endeavour to fill your spot by offering it to someone on the waiting list, and postpone your enrolment, but we cannot guarantee this. If we are unable to do this, or if it is too short notice, you are liable for the cost of the course. This is also the case if you stop your course halfway through.

We presume that you will be present for the duration of the course. If, due to circumstances, you miss a module, it unfortunately is not possible to catch up on that module as part of a different group. Reimbursement of participation cost is also not possible.

Providing you give a notice of 6 or more weeks before the start of the course, reimbursement is possible. If you let us know within 6 weeks of the start date, you are liable for the complete cost for the course.

When, due to force majeure, we are forced to cancel training days, for example in the case of trainer illness, we will offer an alternate date to catch up on missed days. Reimbursement will not take place unless we cancel the entire course.